Overview
xer api (xerapi pty ltd, ABN 57 693 719 327) is a small, founder-led specialist firm based in Australia. This policy explains what information we collect when you visit the website or submit an enquiry, how it's used, and who it's shared with.
We aim to collect only what we need to respond to your request and run our business properly.
What we collect
When you submit an enquiry through the website, you may provide:
- Name
- Email address
- Mobile number
- Business name and website
- A description of your situation or request
You decide what to share in the situation description. Please don't include sensitive personal information you wouldn't want in a review document.
The website also collects basic technical information automatically — things like approximate location, browser type, pages visited, and referrer. This is handled by Cloudflare Web Analytics, which does not use cookies and does not track individuals across sites.
How we use it
- To review your request and respond to you directly
- To prepare a written system review if you've engaged us for one
- To issue invoices and handle payments if you engage us for paid work
- To keep brief records of past engagements for our own reference
We don't send marketing emails. We don't sell or trade your information.
Cookies and analytics
We use Cloudflare Web Analytics, which is cookieless and privacy-respecting. If Google Analytics is active on the site, it sets cookies to understand how visitors use pages. You can disable cookies in your browser settings at any time. Blocking analytics cookies will not affect your ability to use the site.
Third-party services we use
Your information may pass through or be stored by the following services we rely on to operate:
- Hostinger — website hosting
- Cloudflare — traffic routing, security, and analytics
- n8n — automation for handling form submissions
- Stripe — payment processing (if you pay for a review or engagement)
- Email provider — to send and receive correspondence
Each of these providers has its own privacy practices. We only use services we consider reasonable and necessary for running the business.
Where your information is stored
Enquiry information is received via n8n and typically stored in a simple internal system for the duration of the engagement and a reasonable period afterwards for record-keeping. Some data may be processed or stored outside Australia by the third-party services listed above.
Your rights
You can, at any time:
- Ask what information we hold about you
- Ask us to correct information that is inaccurate
- Ask us to delete information we no longer need to keep
We'll respond within a reasonable time. Some information may need to be retained to meet legal or accounting obligations (for example, invoices).
Security
We take reasonable steps to protect the information we hold. No system is completely secure, and we can't guarantee against all possible forms of unauthorised access. If something significant happens, we'll tell affected people directly.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent change. Significant changes will be highlighted on the page itself.
Contact
For any privacy-related questions, corrections, or requests:
hello@xerapi.com.au
xer api · Sydney, Australia